The History
of partnership
oneDialog x Serapion
In 2020, OneDialog approached Serapion with an innovative product idea. As a startup in its initial phases, OneDialog needed a reliable partner to develop their Minimum Viable Product (MVP). Despite the challenges posed by the pandemic and the high demand for experienced engineers, Serapion committed to the project.
Our collaboration began with the development of the MVP and, over time, evolved into a robust partnership. We provided continuous support and expertise, enabling OneDialog to navigate their growth journey. By 2024, OneDialog had developed a strong, capable team and was ready to move forward independently.
Our partnership with OneDialog stands as a testament to Serapion’s dedication to helping startups turn their visions into reality, even in the most challenging times.
The Vision
oneDialog x Serapion
OneDialog is transforming the way brands and their local sales partners communicate by providing a comprehensive platform for customer dialogue. By integrating various communication channels (like WhatsApp, Google Business, Facebook Messenger, and email) into a single app, OneDialog simplifies and enhances customer interactions.
The Challenge
oneDialog x Serapion
Partnering with oneDialog, we aimed to streamline processes of communication, creating a backend platform which combines available channels to one easy-to-use application. New features were introduced gradually as we stepped away from MVP, including a web application for brand managers, admins & users which allowed users to use the application on their desktops while in-office, but also continue on the go. Being always connected is key in dealing with your customers.
Together, we empowered brands and their partners with tools for automation and centralized content management, making customer engagement seamless and impactful.
The Solution
As a brand, you benefit from a unified customer experience and efficient management of customer communication.
- An app for customer communication
- Immediate updates on news
- Control over central content
The Solution
As a brand, you benefit from a unified customer experience and efficient management of customer communication.
- An app for customer communication
- Immediate updates on news
- Control over central content
Digitisation of Local Sales with oneDialog
- Multi-channel messenger app
- Bots for standardised inquiries
- Personal relationship management
- Team management
- Appointments, tasks, and processes
- Media management
- Market insights and trend radar
The Value
oneDialog x Serapion
OneDialog developed an MVP and enhanced its features while working with us. Developing multiple distinct applications:
- graph backend
- web app for agent users,
- brand manager app,
- app for admins.
We’ve achieved this by transforming MVP into a fully fledged product.
Our collaboration provided OneDialog with consultation and technical guidance, enabling them to receive positive feedback, onboard partners quickly, and gain customers.
Skills that
stand out
oneDialog x Serapion
- Technical Expertise: Advanced development skills were essential for creating three different applications (mobile, web for brand managers, and web for admins) and transforming the MVP into a comprehensive software solution.
- Consultation and Guidance: Providing strategic advice and technical direction helped OneDialog navigate challenges and make informed decisions.
- Refactoring and Adjustments: Extensive refactoring capabilities ensured the software met evolving requirements.
- Project Management: Efficient coordination and management of development processes ensured timely delivery and quality.
Start your journey with us
PARTNERING WITH SERAPION
